Return Policy

Thank you for shopping at [Your Store Name]! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

1. Returns & Refund:
   We accept returns if the items you purchased are not as described or we delivered wrong items.

2. Exchanges:
If you receive a defective or damaged item, we will gladly exchange it for a new one. However, please note that natural crystals often feature unique cracks, inclusions, or textures—these are not defects but natural formations that make each piece rare and one-of-a-kind.

3.Return Shipping:
Customers are responsible for return shipping costs, except in cases of defective or damaged items.
We recommend using a trackable shipping service to ensure your return is received.

4.How to Initiate a Return:
To initiate a return, please contact our customer service team at FB and IG.

Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

1. Non-Returnable Items:
   Certain items are non-returnable, including personalized products and perishable goods.
   Please check the product description for any specific return restrictions.
2. In-Store Returns:
   If you made a purchase at one of our physical store locations, please return the item to the same location along with the original receipt.
3. Cancellations:
   If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
4. Contact Us:
   If you have any questions or concerns regarding our return policy, please contact our customer service team in all of our social media platform.

Thank you for choosing QuantumEmpress! We appreciate your business and strive to make your shopping experience enjoyable.